About Us

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Our Sales Process



Our sales process is designed to help you quickly determine if we are able to provide you with the products and services you desire. It also helps us to quickly develop a plan for the right system at the right price - all with a minimum of stress and uncertainty.

Our process in four simple steps


The initial telephone conversation

We will listen to your needs and desires. Then, we will explain our capabilities and which, if any of our products might be able to meet your needs. If it seems to you like there is a good match between your requirements and our capabilities, you can invite us to your home to look over and further discuss the situation. There will be no financial obligation for our visit.


The site visit

We will arrive on time to survey the premises with you and dig deeper into the specifics of your requirements. We will then discuss which of our offerings might provide the best solution and the pros and cons of any alternatives. We will provide you with a rough cost estimate to install the best options. At that point you can decide if there remains a solid basis for us to further research your options. If not, we will thank you for your time and be quickly on our way. If, however, you decide that a more detailed review is warranted, we will schedule a follow up telephone call.


The follow-up call

After reflecting on the details of your project, we will further explain the best solutions and any potential issues that might arise during the installation. We will provide you with the prices for these solutions, payment terms and an overview of how the installation process might proceed. At this point you will once more have the opportunity to decide if there remains a good reason for a final site visit or perhaps a live demonstration. Again there will be no financial obligation for a subsequent visit or demo but you will be asked to make a decision at that meeting.


The follow up visit or demonstration

We will demonstrate and/or discuss in detail the solution that we have developed. While we understand that these projects can evolve during the installation process, we will make any necessary changes in scope and price to the base plan at this time. Upon reviewing our proposed plan and its associated investment you will have the opportunity to make one of three choices.

  • If you decide that you would like to proceed we can prepare and execute an agreement at the end of the meeting.
  • If you decide that you would like us to revise our proposed plan or do further research, you will be asked for a nominal design deposit to cover our efforts. That deposit will be applicable to the total investment in your project.
  • If you decide that our offering isn't right for you after all, we will cheerfully thank you for the opportunity to offer our services and quickly be on our way.



The Team


Established in 2005, we are a boutique systems integration firm serving the New York tri-state area. We specialize in residential new construction and enhancements to existing homes. Founded by John Vitiello, Alpine employs a team of skilled technicians trained in the latest technologies. John is personally responsible for sales and design, thus ensuring that your new system meets your precise needs and delivers on every promise.


  • John Vitiello - President

  • Ann Shagin - Office Manager

  • Ed Anderson - Project Manager

  • Andy Stoner - Installation Manager

  • Sam Rivera - Technician

  • Roy Pelcher - Technician

  • Eric Heusser - Acoustician


Accolades



We were having our family room professionally decorated and wanted a home entertainment system installed while the work was being done. One of our more selective friends was 
working with John Vitiello from Alpine Home Media and suggested we give him a call. We 
are glad we did. John came over, surveyed the project and provided us with a very thorough 
proposal that really hit home with what we were trying to accomplish. When it came time to 
do the work, John’s team was always on time, neat and professional - but that’s nothing 
compared to the final result. The system is everything we had hoped for and more. It sounds 
great, looks fantastic and fits the room wonderfully. We couldn’t be happier and we would 
certainly recommend John and Alpine Home Media to all our friends and neighbors.
- The Goldstein Family, Demarest, NJ

When we decided to expand our family room, we knew the home theater would be the 
focal point of the room. Our contractor suggested we contact John of Alpine Home Media. 
After an initial discussion, John visited us, reviewed the contractor's plans and designed a 
system to meet our needs. We found him to be most knowledgeable, capable and reliable. 
Our system works beautifully...thank you, John.
- Marilyn and Elliot Gorlin, River Vale, NJ

Alpine Home Media did a great job outfitting my home theater system. I was most 
pleased with their expertise , knowledge of acoustic design and getting me all the features 
that I wanted at a competitive cost. John V did an excellent job from concept to final 
installation and importantly kept me informed at each stage of the project. I would certainly recommend them to others.

- The Anderson Family, Tenafly, NJ


Dear John - We are very pleased with the Home Theatre that you installed. Your 
workmanship showed in the final result. We couldn't be happier and we will recommend 
your services to all of our friends and neighbors. Thank you very much.
- The Ciaramella Family, Cresskill, NJ

When we decided to purchase a new construction home, one of the first things we planned to 
do was to build a home theater. John helped us throughout the year to plan and design our 
room, paying close attention to our personal expectations and budget. His professionalism 
and customer service far exceeded our expectations. But most of all, the finished product 
speaks for itself. Family and friends are blown away by the overall appearance, picture 
quality, and sound that our system produces. We couldn't be happier.
- Jared & Stefanie Cohen, Palisades, NY
 



Assurance


Our warranty is comprehensive and designed to insure your complete satisfaction. We realize that our path to success leads through happy customers and their referrals.

In a nutshell:


Our Work

Our installation efforts are warranted against defects for five years from the date of installation. If something we did isn't quite right, we will quickly fix it without argument.


The Equipment

We are authorized dealers for all of the products we sell. As such, all of the equipment will be covered by the manufacturers full US warranty.


Third Party Service

In the unlikely event that a piece of equipment may need to be returned to the manufacturer for servicing we will troubleshoot the problem, remove the equipment, have it repaired and re-install it free of charge for the first year.


Ongoing Maintenance

A variety of service options are available to care for any upgrades or changes that are required. This will ensure that your system is always able to provide the latest in trouble free entertainment and convenience. Ask us for more information about our service plans.